Library of American University of Madaba

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Fitzsimmons, James A.

Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 7th ed. - New York : McGraw-Hill, 2011. - xvii, 541 p. : ill. ; 29 cm. - The McGraw-Hill/Irwin series operations and decision sciences .

Includes Premium Content Access Card.

ISBN: 9780077426972 9780073403359

Subjects--Topical Terms:
Service industries--Management.

LC Class. No.: HD9980.5 / .F549 2011

Dewey Class. No.: 658 / F562