Borkowski, Nancy.

Organizational behavior in health care / Nancy Borkowski. - 2nd ed. - Sudbury, Mass. : Jones and Bartlett Publishers, 2011. - xi, 414 p. : ill. ; 26 cm.

Includes bibliographical references and index.

Overview and history of organizational behavior -- Diversity in health care -- Attitudes and perception -- Workplace communication -- Content theories of motivation -- Process theories of motivation -- Attribution theory and motivation -- Power and influence -- Trait and behavioral theories of leadership -- Contingency theories of leadership -- Contemporary leadership theories -- Stress in the workplace and stress management -- Decision making -- Conflict management and negotiation skills -- Overview of group dynamics -- Groups -- Teams and team building -- Organizational development -- Resistance to change and change management.

9780763763831 (pbk.) 0763763837 (pbk.)


Health facilities--Personnel management.
Health services administration.
Organizational behavior.
Psychology, Industrial.
Group Processes.
Health Personnel--psychology.
Organizational Culture.
Personnel management.

RA971.35 / .B67 2011

362.110683 / B734