Performance Measurement with the Balanced Scorecard A Practical Approach to Implementation within SMEs / [electronic resource] :
by Stefano Biazzo, Patrizia Garengo.
- X, 133p. 59 illus. online resource.
- SpringerBriefs in Business, 2191-5482 .
Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a “management dashboard” to serve as a navigational aid. A dashboard to show – with as few distortions as possible – the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.
9783642247613
Economics. Auditing. Economics/Management Science. Human Resource Management. Accounting/Auditing. Business Strategy/Leadership.