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Root cause analysis handbook : a guide to efficient and effective incident investigation / by ABS Consulting ; Lee N. Vanden Heuvel ... [et al.]. - 3rd ed. - Brookfield, Conn. : Rothstein Associates., 2008. - xx, 296 p. : ill. ; 28 cm.

9781931332514 1931332517


Quality control--Data processing.
Industrial accidents--Investigation.
Critical incident technique.

TS156 / .R665 2008

658.5620285 / R782