Timm, Paul R.
Customer service : career success through customer loyalty /
Paul R. Timm.
- 6th ed.
- Boston, MA : Pearson, 2014.
- x, 230 p. : ill. ; 26 cm.
9780133056259 0133056252 (alk. paper)
Customer services.
Consumer satisfaction.
Customer relations.
Success in business.
HF5415.5 / .T513 2014
658.812 / T584