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Ross, David Frederick, 1948-
The intimate supply chain : leveraging the supply chain to manage the customer experience / David Frederick Ross. - Boca Raton, FL : CRC Press/Taylor & Francis, 2008. - xxii, 280 p. : ill. ; 25 cm. - Series on resource management .
Includes bibliographical references and index.
ISBN:
9781420064971 (hbk. : alk. paper) 1420064975 (hbk. : alk. paper)
Subjects--Topical Terms:
Business logistics.
Customer relations.
LC Class. No.:
HD38.5 / R675
Dewey Class. No.:
658.7 / R675
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