E-business and e-commerce management : strategy, implementation and practice /
Dave Chaffey.
- 5th ed.
- Harlow, England : Prentice Hall, 2011.
- xli, 733 p. : ill. ; 24 cm.
Introduction to e-business and e-commerce -- Marketplace analysis for e-commerce -- E-business infrastructure -- E-environment -- E-business strategy -- Supply chain management -- E-procurement -- E-marketing -- Customer relationship management -- Change management -- Analysis and design -- E-business service implementation and optimization.
9780273752011 (pbk.)
Electronic commerce. Business enterprises--Computer networks.