IT success! : towards a new model for information technology /
Michael Gentle.
- Chichester, England : Wiley, 2007.
- xix, 162 p. : ill. ; 24 cm.
Includes bibliographical references and index.
In search of excellence the fundamentals -- IT 101--the basics for non-specialists -- The flaws of the traditional model -- Managing demand -- Managing supply -- Monitoring costs and benefits -- Financials -- Players, roles and responsibilities -- Getting started -- Case study.