White space revisited : creating value through process /
Geary A. Rummler, Alan J. Ramias, Richard A. Rummler ; foreword by Paul Harmon.
- San Francisco, CA : Jossey-Bass, 2010.
- xxiii, 251 p. : ill. ; 26 cm.
Includes bibliographical references and index.
The silver anniversary of process -- Process in a value perspective -- The value creation hierarchy -- Developing the value creation architecture of a business -- Process management in the value creation context -- A framework and methodology for VCS design -- RPM project walk-through: align, analysis, design -- RPM project walk-through: commit, build, enable, adopt -- Other RPM applications -- Designing improvement capability -- Process and the IT department -- Summary.
9780470192344 (cloth) 0470192348 (cloth)
Industrial productivity. Value added. Performance. Organizational effectiveness.