Library of American University of Madaba

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Introduction to service engineering / [edited by] Gavriel Salvendy and Waldemar Karwowski. - Hoboken, N.J. : Wiley, 2010. - xii, 659 p. : ill. ; 25 cm.

Includes bibliographical references and index.

ISBN: 9780470382417 (cloth) 0470382414 (cloth)

Subjects--Topical Terms:
Computer networks--Management.
Service industries--Information technology.
Customer services--Information technology.
Service-oriented architecture (Computer science)
Systems engineering.
Management science.

LC Class. No.: TK5105.5

Dewey Class. No.: 658 / I685