Library of American University of Madaba

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Thomas, Ann, 1951-

Pay attention! : how to listen, respond, and profit from customer feedback / Ann Thomas, Jill Applegate. - Hoboken, N.J : Wiley, 2010. - xvi, 205 p. : ill. ; 24 cm.

Includes bibliographical references (p. 189-190) and index.

ISBN: 9780470563557 0470563559

Subjects--Topical Terms:
Customer relations.

LC Class. No.: HF5415.5

Dewey Class. No.: 658.812 / T479