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Customer relationship management : a global perspective / by Gerhard Raab ... [et al.]. - Aldershot, Hampshire, England ; Burlington, VT : Gower, 2008. - ix, 204 p. : ill. ; 24 cm.
Includes bibliographical references and index.
ISBN:
9780754671565 (alk. paper)
Subjects--Topical Terms:
Customer relations--Management.
LC Class. No.:
HF5415.5 / .C83625 2008
Dewey Class. No.:
658.812 / C836
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