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Service Systems Implementation (Record no. 25348)

000 -LEADER
fixed length control field 04516nam a22004935i 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20140310152706.0
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr nn 008mamaa
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 110204s2011 xxu| s |||| 0|eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781441979049
978-1-4419-7904-9
050 #4 - LIBRARY OF CONGRESS CALL NUMBER
Classification number QA76.9.M3
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 005.74
Edition number 23
264 #1 -
-- Boston, MA :
-- Springer US,
-- 2011.
912 ## -
-- ZDB-2-SBE
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Demirkan, Haluk.
Relator term editor.
245 10 - IMMEDIATE SOURCE OF ACQUISITION NOTE
Title Service Systems Implementation
Medium [electronic resource] /
Statement of responsibility, etc edited by Haluk Demirkan, James C. Spohrer, Vikas Krishna.
250 ## - EDITION STATEMENT
Edition statement 1.
300 ## - PHYSICAL DESCRIPTION
Extent XXVI, 310 p.
Other physical details online resource.
440 1# - SERIES STATEMENT/ADDED ENTRY--TITLE
Title Service Science: Research and Innovations in the Service Economy,
International Standard Serial Number 1865-4924
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Data-Driven Simulation-Enhanced Optimization of People-based Print Production Service -- Intelligent Document Gateway - A Service System Case Study and Analysis -- A Framework for the Design of Service Systems -- Surviving Nuclear Winter - Towards a Service-Led Business -- Towards an Operations Strategy for the Infusion of Product-Centric Services into Manufacturing -- Theory of Constraints for Services: Past, Present, and Future -- An assessment tool for establishing Infrastructure as a Service Capability Maturity -- Customer-Provider Strategic Alignment: A Maturity Model -- CIO in a Service Economy -- Service Productivity: How to Measure and Improve It? -- Value Co-Creation from the Consumer Perspective -- Metrics that Matter - Measuring and Improving the Value of Service -- Succeeding through Service Innovation: Consumer Directed Care in the Aged Care Sector -- Measurement In Service Businesses: Challenges and Future Directions -- An Integrated View of Service Innovation in Service Networks -- A Service Systems Perspective of E-government Development -- Predictive Systems for Customer Interactions.
520 ## - SUMMARY, ETC.
Summary, etc Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions. The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience. Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Computer science.
Topical term or geographic name as entry element Information Systems.
Topical term or geographic name as entry element Industrial management.
Topical term or geographic name as entry element Management information systems.
Topical term or geographic name as entry element Computer Science.
Topical term or geographic name as entry element Management of Computing and Information Systems.
Topical term or geographic name as entry element Management/Business for Professionals.
Topical term or geographic name as entry element Operations Research/Decision Theory.
Topical term or geographic name as entry element Business Information Systems.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Spohrer, James C.
Relator term editor.
Personal name Krishna, Vikas.
Relator term editor.
710 2# - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element SpringerLink (Online service)
773 0# - HOST ITEM ENTRY
Title Springer eBooks
776 08 - ADDITIONAL PHYSICAL FORM ENTRY
Display text Printed edition:
International Standard Book Number 9781441979032
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier http://dx.doi.org/10.1007/978-1-4419-7904-9
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Item type E-Book
Copies
Price effective from Permanent location Date last seen Not for loan Date acquired Source of classification or shelving scheme Koha item type Damaged status Lost status Withdrawn status Current location Full call number
2014-04-10AUM Main Library2014-04-10 2014-04-10 E-Book   AUM Main Library005.74
Languages: 
English |
العربية