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| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20140310152708.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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| fixed length control field |
cr nn 008mamaa |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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100922s2010 gw | s |||| 0|eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9783642019821 |
|
978-3-642-01982-1 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF54.5-54.56 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
650 |
| Edition number |
23 |
| 264 #1 - |
|---|
| -- |
Berlin, Heidelberg : |
| -- |
Springer Berlin Heidelberg : |
| -- |
Imprint: Springer, |
| -- |
2010. |
| 912 ## - |
|---|
| -- |
ZDB-2-SBE |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
vom Brocke, Jan. |
| Relator term |
editor. |
| 245 10 - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Title |
Handbook on Business Process Management 2 |
| Medium |
[electronic resource] : |
| Remainder of title |
Strategic Alignment, Governance, People and Culture / |
| Statement of responsibility, etc |
edited by Jan vom Brocke, Michael Rosemann. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
XX, 616 p. |
| Other physical details |
online resource. |
| 440 1# - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
International Handbooks on Information Systems |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Strategic Alignment -- Delivering Business Strategy Through Process Management -- Management of Process Excellence -- Process Capital as Strategic Success Factor: The Lufthansa Example -- Process Classification Frameworks -- Taxonomy of Business Process Management Approaches -- Process Performance Management -- Business Process Analytics -- Managing Regulatory Compliance in Business Processes -- Prioritizing Process Improvement: An Example from the Australian Financial Services Sector -- Governance -- Business Process Governance -- Business Process Management Governance -- The Process of Business Process Management -- The Service Portfolio of a BPM Center of Excellence -- BPM Center of Excellence: The Case of a Brazilian Company -- Business Process Standardization -- BPO through the BPM Lens: A Case Study -- Toward a Global Process Management System: The ThyssenKrupp Presta Case -- Business Process Maturity in Public Administrations -- People and Culture -- Expertise in Business Process Management -- Business Process Management Curriculum -- Dealing with Human-Driven Processes -- Knowledge Engineering in Business Process Management -- Cultural Change in Process Management -- Managing Creativity-intensive Processes: Learning from Film and Visual Effects Production -- Global Processes and Data: The Culture Journey at Hilti Corporation -- An Organizational Approach to BPM: The Experience of an Australian Transport Provider. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world's leading BPM thought leaders. This second volume focuses on the managerial and organizational challenges of Business Process Management such as strategic and cultural alignment, governance and the education of BPM stakeholders. As such, this book provides concepts and methodologies for the integration of BPM. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM. "The practice of Business Process Management has progressed significantly since Michael Hammer and I wrote the Reengineering book. This Handbook presents the most complete description of the competencies required for BPM and exhaustively describes what we have learned about process management in the last 20 years." Jim Champy |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Economics. |
|
|---|
| Topical term or geographic name as entry element |
Management information systems. |
|
|---|
| Topical term or geographic name as entry element |
Economics/Management Science. |
|
|---|
| Topical term or geographic name as entry element |
Business Information Systems. |
|
|---|
| Topical term or geographic name as entry element |
Information Systems Applications (incl. Internet). |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Rosemann, Michael. |
| Relator term |
editor. |
| 710 2# - ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
SpringerLink (Online service) |
| 773 0# - HOST ITEM ENTRY |
|---|
| Title |
Springer eBooks |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Display text |
Printed edition: |
| International Standard Book Number |
9783642019814 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
http://dx.doi.org/10.1007/978-3-642-01982-1 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Item type |
E-Book |
