| 000 -LEADER |
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| fixed length control field |
04020cam a2200265 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20200122141645.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
110819s2012 nyua b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780415889902 (pbk. : alk. paper) |
|
|---|
| International Standard Book Number |
9780415889896 (hardback : alk. paper) |
|
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| International Standard Book Number |
9780203190661 (ebook) |
| 041 07 - Language |
|---|
| Language code of text/sound track or separate title |
eng |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.4056 |
| Edition number |
23 |
| Item number |
C337 |
| 245 00 - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Title |
Case studies in crisis communication : |
| Remainder of title |
international perspectives on hits and misses / |
| Statement of responsibility, etc |
edited by Amiso M. George, Cornelius B. Pratt. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New York : |
| Name of publisher, distributor, etc |
Routledge, |
| Date of publication, distribution, etc |
2012. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxix, 554 p. : |
| Other physical details |
ill. ; |
| Dimensions |
27 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Theoretical approaches to and sociocultural perspectives in crisis communication / Cornelius B. Pratt -- The phases of crisis communication / Amiso M. George -- Case studies -- Africa -- Egypt -- Social media stoke a political revolution in Egypt / Olugbenga C. Ayeni -- Kenya -- Wooing tourists back after a civil strife : the Kenyan example / Bitrus P. Gwamna -- Nigeria -- Crisis in Nigeria's banking and financial industry : government actions reassure skittish, jittery publics / Wole Adamolekun, Kunle Ogedengbe and Cornelius B. Pratt -- South Africa -- Hotspot : South Durban basin, south Africa-the Engen Oil Refinery explosion / Chris Skinner -- Asia -- China : China's Sanlu's infant formula proves fatal / Weidan Cao -- China & France : olympic torch protests in France, reactions in China : farrefour learns about international crises / W. Timothy Coombs -- India -- Corporate fraud in India : satyam in the spotlight / Monika Vij -- Japan (disaster) -- A triple disaster in one fell swoop : rethinking crisis communication in Japan after March 11 / Isaac A. Blankson, Sorin Nastasia and Min Liu -- Japan (Toyota) -- Delays, denials, recalls and apologies : fixing the dent in Toyota's image / Amiso M. George -- Thailand -- Bringing the government down : managing Thailand's political crisis / Cornelius B. Pratt and Ronald Lee Carr -- Australia -- Victoria burning : confronting the 2009 catastrophic bushfires in Australia / Christopher Galloway and Kwamena Kwansah-Aidoo -- Europe -- England -- "Climategate" : UK climate researchers' emails casts doubt on scientific support for global warming / Doug A. Newsom -- Eurozone -- Eurovision 2010 : a security breach endangers Europe's largest TV show / Alfonso Gonz�alez-Herrero -- France -- An exceptional fraud at soci�et�e g�en�erale / Thierry Libaert -- Germany -- The love parade in Duisburg : lessons from a tragic blame game / Andreas Schwarz -- Russia -- Turnaround in Russia : crisis communication campaign during the 2008 war in south Ossetia / Alexander G. Nikolaev -- Middle East -- Iran -- Iran's twitter revolution from a publics relations standpoint / Chiara Valentini and Dean Kruckeberg -- Lebanon -- Risk perception and change management : strategic efforts to restore Lebanon's tourism sector / Ali Kanso, Joseph Ajami and Abdul Karim Sinno -- North America -- Mexico -- Rosarito beach : mediated reality and the rebranding of a Mexican border city / Robert Brown -- USA -- No walruses in the Gulf : BP's need for effective issues management / Ashli Quesinberry Stokes -- South America -- Chile -- The 2010 Chilean mining accident : the triumph of transparency and calm leadership / Emmanuel C. Alozie -- Colombia -- "Nothing will be the same; everything will be better" : floods in Colombia's atlantico state / Jaime S. Gomez and Soledad Leal -- Tying it all together : social media and revolution -- Crisis and Kairos : social media activists exploit timing to support anti-government protests / Jacqueline Lambiase. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Crisis management |
| Form subdivision |
Case studies. |
| 9 (RLIN) |
11032 |
|
|---|
| Topical term or geographic name as entry element |
Public relations |
| General subdivision |
Management |
| Form subdivision |
Case studies. |
| 9 (RLIN) |
35154 |
|
|---|
| Topical term or geographic name as entry element |
Social media. |
| 9 (RLIN) |
2696 |
|
|---|
| Topical term or geographic name as entry element |
Communication, International |
| Form subdivision |
Case studies. |
| 9 (RLIN) |
35155 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
George, Amiso M. |
| 9 (RLIN) |
35153 |
| Relator term |
editor |
|
|---|
| Personal name |
Pratt, Cornelius B. |
| 9 (RLIN) |
35156 |
| Relator term |
editor |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Item type |
Book |
