1: E-Government and E-Services (EGES) -- EGES Preface -- Narrowing the Gap between Open Standards Policy and Practice: The Dutch E-Government Experience -- Evaluation of WS-* Standards Based Interoperability of SOA Products for the Hungarian e-Government Infrastructure -- Providing Adaptive and Evolving Government E-Services through Citizen-Centric Process Views -- Hands-On Guideline for E-Participation Initiatives -- Virtual Communities as a Mechanism for Sustainable Coordination within the South African Public Sector -- Examining the Role of the Culture of Local Government on Adoption and Use of E-Government Services -- Diffusing the Ubuntu Philosophy into E-Government: A South African Perspective -- Transformative and Innovative E-Gov for the Next Generation: Linkages of Back Offices for One-Stop Portal -- The Influence of Resource Dependency Tolerance on Inter-organisational Alliance Governance -- Content Management Implemented as Shared Service: A Public Sector Case Study -- Process Modeling Semantics for Complex Business Environments -- A Role-Involved Conditional Purpose-Based Access Control Model -- 2: Global Information Systems Processes (GISP) -- GISP Preface -- Process Model of Customer-Centric E-Government Enabled Service Transformation: Insights from MINDEF’s Portal Implementation Experience -- User’s Satisfaction of Kuwait E-Government Portal: Organization of Information in Particular -- ICT-Based Improvement of Construction Procurement Process -- The Case for Improvisation in Information Security Risk Management -- BPM-in-the-Large – Towards a Higher Level of Abstraction in Business Process Management -- When Global Process Fails: A Grounded Theory Study of a Case from Agile Engagement to Compulsive Outsourcing.

This book constitutes the refereed proceedings of the IFIP TC 8 International Conference on E-Government and E-Services, EGES 2010 and the IFIP TC 8 International Conference on Global Information Systems Processes, GISP 2010, held as part of the 21st World Computer Congress, WCC 2010, in Brisbane, Australia, in September 2010. The 12 revised full papers presented at EGES were carefully reviewed and selected from numerous submissions. The papers are organized in topical sections on interoperability, participation, adoption and diffusion, back-end transformation, and new applications. The 6 revised full papers presented at GISP were carefully reviewed and selected from 13 submissions. They are organized in two parts: global case studies on process design issues with four papers covering the contextual settings of Singapore, Kuwait, Finland and South Africa, and globalized process design with two papers dealing with the demands of large scale process models and a process design project covering two continents.