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Interpersonal skills in organizations /

by De Janasz, Suzanne C.
Authors: Dowd, Karen O.%author | Schneider, Beth Z.%author Published by : McGraw-Hill Education, (New York :) Physical details: xxi, 521 p. : ill. ; 28 cm. ISBN: 1259255298 Subject(s): Organizational behavior. | Psychology, Industrial. | Interpersonal relations. Year: 2015
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Book Book AUM Main Library In Binding 158.7 D326 (Browse Shelf) Available 512386

Includes bibliographical references and index.

Journey into self-awareness -- Self-disclosure and trust -- Establishing goals consistent with values and ethics -- Self-management -- Understanding and working with diverse others -- The importance and skill of listening -- Conveying verbal messages -- Persuading individuals and audiences -- Negotiation -- Building teams and work groups -- Managing conflict -- Achieving business results through effective meetings -- Facilitating team success -- Making decisions and solving problems creatively -- Power and politicking -- Networking and mentoring -- Coaching and providing feedback for improved performance -- Leading and empowering self and others -- Project management.

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