Library of American University of Madaba
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Key performance indicators : developing, implementing, and using winning KPIs /
by Parmenter, David.
Published by : Wiley, (Hoboken, N.J. :) Physical details: xix, 299 p. : ill. ; 24 cm. ISBN: 0470545151 Subject(s): Performance technology. | Performance standards. | Organizational effectiveness. Year: 2010Online Resources:
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| Item type | Location | Call Number | Status | Notes | Date Due |
|---|---|---|---|---|---|
 Book |
AUM Main Library | 658.4013 P254 (Browse Shelf) | Available | JBC/2012/6137 | |
| Book |
AUM Main Library | 658.4013 P254 (Browse Shelf) | Available | JBC/2012/6137 |
Includes bibliographical references and index.
Introduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success factors kit -- Brainstorming performance measures -- Implementation variations for small-to-medium enterprises and not-for-profit organizations -- Implementation lessons.
"Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools."--BOOK JACKET.
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