Conference papers.

Includes bibliographical references and author index.

Title Page; Preface; Organization; Table of Contents; Towards a Model for Measuring Customer Intimacy in B2B Services; Usage-Centered Design of Adaptable Visualization Services: Application to Cooperation Support Services System in the AEC Sector; From End-User's Requirements to Web Services Retrieval: A Semantic and Intention-Driven Approach; Lean Manufacturing in Public Services: Prospects for Value Creation; Determinants of Continuance Intention towards Self-service Innovation: A Case of Electronic Government Services.

This book contains the refereed post-proceedings of the First International Conference on Exploring Services Science (IESS) in Geneva, Switzerland, in February 2010. The goal of the conference was to build upon the growing community to further study and understand this emerging discipline, which leverages methods, results and knowledge stemming from management, social and cognitive science, law, ethics, economics, and computer science towards the development of own concepts, methods, techniques and approaches and thus creating the basis for the production of transdisciplinary results. The 19 f.