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Tourist customer service satisfaction : , an encounter approach / by Noe, Francis P., Publication: New York : Routledge, 2010 . xvi, 193 p. : 25 cm. Date:2010 Availability: Copies available: AUM Main Library (1),
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Handbook of Tourism and Quality-of-Life Research by Uysal, Muzaffer. Publication: . LXII, 702p. 133 illus. Availability: Copies available: AUM Main Library (1),
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