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The one to one manager : , real-world lessons in customer relationship management / by Peppers, Don Publication: New York : Currency and Doubleday, 2000 . xvii, 268 p. Date:2000 Availability: Copies available: AUM Main Library (2),
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One to one : B2B : , custome development strategies for the business-to- business world / by Peppers, Don Publication: New York : Currency Book, 2001 . xix, 347 p. : Date:2001 Availability: Copies available: AUM Main Library (2),
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