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Fisk, Raymond P.

Interactive services marketing / Raymond P. Fisk, Stephen J. Grove, Joby John. - 3rd ed. - Boston, MA : Houghton Mifflin, 2008. - xxiv, 276 p. : ill. ; 26 cm.

Includes bibliographical references and indexes.

9780618641802


Service industries--Marketing.
Service industries--Management.

HD9980.5 / F544

381.450067 / F544