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Plunkett, W. Richard

Management : meeting and exceeding customer expectations / Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen. - 7th ed. - Cincinnati, OH : South-Western/Thomson Learning, 2002. - xxviii, 797 p. : ill. (some col.) ; 26 cm. + 1 computer optical disc (4 3/4 in.)

Includes bibliographical references (p. 747-777) and index.

ISBN: 0324027257 (alk. paper) 9780324027259

Subjects--Topical Terms:
Management

Dewey Class. No.: 658.4 / P737