Library of American University of Madaba
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Speegle, Michael.
Quality concepts for the process industry / by Michael Speegle. - 2nd ed. - Clifton Park, NY: Delmar Cengage Learning, 2010. - xi, 274 p. : ill. ; 28 cm.
Includes bibliographical references (p. 263-264) and index.
Why quality is important -- How it all began -- The quality gurus -- The international standards organization -- Total quality management -- Customer satisfaction -- Employee empowerment -- Teamwork and teams -- Communication -- Personal effectiveness -- The economics of quality -- Quality as a system -- The cost of quality -- Quality tools (part 1) -- Quality tools (part 2) -- Variation -- Statistical process control -- SPC and control charts -- Process capability -- Epilogue.
9781435482449 1435482441
Quality control--Statistical methods.
Manufacturing processes.
TS156 / S685
658.4013 / S685
Quality concepts for the process industry / by Michael Speegle. - 2nd ed. - Clifton Park, NY: Delmar Cengage Learning, 2010. - xi, 274 p. : ill. ; 28 cm.
Includes bibliographical references (p. 263-264) and index.
Why quality is important -- How it all began -- The quality gurus -- The international standards organization -- Total quality management -- Customer satisfaction -- Employee empowerment -- Teamwork and teams -- Communication -- Personal effectiveness -- The economics of quality -- Quality as a system -- The cost of quality -- Quality tools (part 1) -- Quality tools (part 2) -- Variation -- Statistical process control -- SPC and control charts -- Process capability -- Epilogue.
9781435482449 1435482441
Quality control--Statistical methods.
Manufacturing processes.
TS156 / S685
658.4013 / S685