Library of American University of Madaba
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Quality concepts for the process industry /
by Speegle, Michael.
Published by : Delmar Cengage Learning, (Clifton Park, NY:) Physical details: xi, 274 p. : ill. ; 28 cm. ISBN: 1435482441 Subject(s): Quality control %Statistical methods. | Manufacturing processes. Year: 2010
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| Item type | Location | Call Number | Status | Notes | Date Due |
|---|---|---|---|---|---|
 Book |
AUM Main Library English Collections Hall | 658.4013 S685 (Browse Shelf) | Available | JBC/2011/14322 | |
| Book |
AUM Main Library English Collections Hall | 658.4013 S685 (Browse Shelf) | Available | JBC/2011/14322 |
Includes bibliographical references (p. 263-264) and index.
Why quality is important -- How it all began -- The quality gurus -- The international standards organization -- Total quality management -- Customer satisfaction -- Employee empowerment -- Teamwork and teams -- Communication -- Personal effectiveness -- The economics of quality -- Quality as a system -- The cost of quality -- Quality tools (part 1) -- Quality tools (part 2) -- Variation -- Statistical process control -- SPC and control charts -- Process capability -- Epilogue.
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