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Beisse, Fred, 1942-

A guide to computer user support for help desk & support specialists / Fred Beisse. - 4th ed. - Australia : Course Technology : 2010. - xxii, 674 p. ; 23 cm. + 1 CD-ROM.

9781439042052


End-user computing.
Computer service industry.
Computer technical support.

004.068 / B423