BPMDS 2010 -- In Search of the Holy Grail: Integrating Social Software with BPM Experience Report -- Mirror, Mirror on the Wall, Can I Count on You at All? Exploring Data Inaccuracy in Business Processes -- Ontology Driven Government Services Inventory and Business Process Management -- A Service-Oriented View on Business Processes and Supporting Applications -- Perspectives for Moving Business Processes into the Cloud -- Viewpoints Reconciliation in Services Design: A Model-Driven Approach for Highly Collaborative Environments -- Towards Extending BPMN with the Knowledge Dimension -- Perspectives for Integrating Knowledge and Business Processes through Collaboration -- Workflow Time Patterns for Process-Aware Information Systems -- On the Suitability of Aggregated and Configurable Business Process Models -- Identifying Drivers of Inefficiency in Business Processes: A DEA and Data Mining Perspective -- An Enterprise Architecture Framework for Integrating the Multiple Perspectives of Business Processes -- An Interperspective-Oriented Business Process Modeling Approach -- EMMSAD 2010 -- An Indexing Structure for Maintaining Configurable Process Models -- A Meta-language for EA Information Modeling – State-of-the-Art and Requirements Elicitation -- Playing ArchiMate Models -- Supporting Layered Architecture Specifications: A Domain Modeling Approach -- A Model Based Framework Supporting ITIL Service IT Management -- A Structured Evaluation to Assess the Reusability of Models of User Profiles -- Distribution of Effort among Software Development Artefacts: An Initial Case Study -- FORML 2 -- Specifying Structural Properties and Their Constraints Formally, Visually and Modularly Using VCL -- Configuring the Variability of Business Process Models Using Non-Functional Requirements -- A Business Process Metadata Model for a Process Model Repository -- Exploring Intuitive Modelling Behaviour -- Co-evolution of (Information) System Models -- Process Line Configuration: An Indicator-Based Guidance of the Intentional Model MAP.

This book contains the refereed proceedings of the 11th International Workshop on Business Process Modeling, Development and Support (BPMDS 2010) and the 15th International Conference on Exploring Modeling Methods for Systems Analysis and Design (EMMSAD 2010), held together with the 22nd International Conference on Advanced Information Systems Engineering (CAiSE'10) in Hammamet, Tunisia, in June 2010. The 13 papers accepted for BPMDS were selected from 27 submissions and cover a wide spectrum of issues related to multi-dimensional perspectives on business processes. The 14 papers accepted for EMMSAD were accepted from 22 submissions and focus on exploring, evaluating, and enhancing information modeling methods and methodologies.