Includes index.

Includes bibliographical references.

Section I. Conceptual review -- Chapter 1. Understanding the concept of storytelling -- Chapter 2. The practice of storytelling as knowledge management -- Chapter 3. Literacy, competencies and skills. -- Section II. Competencies and skills -- Chapter 4. Rhetorical competencies and skills -- Chapter 5. Performative competencies and skills -- Chapter 6. Ethnographic competencies and skills. -- Section III. Assessment and evaluation -- Chapter 7. Assessing storytelling competencies and skills -- Chapter 8. Evaluating the effectiveness of storytelling. -- Section IV. Lessons and takeaways -- Chapter 9. Lessons learned.

As organizations continue to discover the power of storytelling to shape, transform and transfer knowledge, the need for complex resources to harness that power and meet business goals increases. At the forefront of this challenge are knowledge management practitioners, change management leaders, and organizational development professionals who need information to obtain a practical advantage to implement sustainable storytelling initiatives. Knowledge Management and the Practice of Storytelling: The Competencies and Skills Needed for a Successful Implementation offers practical advice and guidance on the skills and competencies needed to meet those challenges. Discussing the competencies needed to use language and performance effectively to tell stories that will elicit tacit knowledge, this volume focuses on coaching strategies to help others develop storytelling skills, and provides background knowledge useful to champion and promote storytelling practices across organizational cultures and communities. Knowledge Management and the Practice of Storytelling will prove especially useful to practitioners who are charged with the development and leadership of storytelling initiatives but may lack a robust background on the practicalities of organizational storytelling. To meet those challenges, the book offers practical applications rooted in ethnographic research to find and select stories, conduct storytelling interviews, and analyse organizational communities and cultures to the meet the needs of target audiences. Most importantly, Knowledge Management and the Practice of Storytelling offers practical advice on assessment and evaluation strategies to measure the effectiveness and organizational impact of storytelling.