Includes bibliographical references and index.

Introduction -- Chapter 1. Challenging identity issues in the public sector: Opportunity or threat? -- Chapter 2. A mapping of "identity in the public sector": Dealing with context, organizational and individual dimensions -- Chapter 3. Public employees and remote working: Making sense of identity and the (new) workplace conclusions.

Grounded in the awareness that many public sector inefficiencies remain unsolved, Identity in the Public Sector presents a critical consideration of the interplay between public sector reforms and organizational changes across a variety of levels. Framing this issue and its importance within organizational and management studies, Andrea Tomo considers how organizational change is translated and experienced at the individual level, exposing why public employees often resist such projects. Building upon related literature for a better understanding and management of complex organizational change initiatives in the public sector, Tomo provides a more integrated picture of individual identity, emphasising the influence of cultural and context-specific factors, as well as their importance in policy-making processes, particularly their potential for improving the effectiveness of public administration. Offering insights for public management into a murky, often complex research area, Identity in the Public Sector provides a new theoretical and practical approach for the analysis and interpretation of the intersection between identity and public enterprises and services.