De Janasz, Suzanne C.

Interpersonal skills in organizations / Suzanne C. De Janasz, Karen O. Dowd, Beth Z. Schneider. - 5th., international ed. - New York : McGraw-Hill Education, 2015. - xxi, 521 p. : ill. ; 28 cm.

Includes bibliographical references and index.

Journey into self-awareness -- Self-disclosure and trust -- Establishing goals consistent with values and ethics -- Self-management -- Understanding and working with diverse others -- The importance and skill of listening -- Conveying verbal messages -- Persuading individuals and audiences -- Negotiation -- Building teams and work groups -- Managing conflict -- Achieving business results through effective meetings -- Facilitating team success -- Making decisions and solving problems creatively -- Power and politicking -- Networking and mentoring -- Coaching and providing feedback for improved performance -- Leading and empowering self and others -- Project management.

1259255298 9781259255298


Organizational behavior.
Psychology, Industrial.
Interpersonal relations.

HD58.7 / .D415 2009

158.7 / D326