| 000 -LEADER |
|---|
| fixed length control field |
01076cam a2200277Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20151021100647.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110301s2011 gw a ob 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9783642164750 (e-isbn) |
|
|---|
| International Standard Book Number |
3642164757 (e-isbn) |
|
|---|
| Cancelled/invalid ISBN |
9783642164743 |
|
|---|
| Cancelled/invalid ISBN |
3642164749 |
| 041 ## - Language |
|---|
| Language code of text/sound track or separate title |
eng |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD30.2 |
| Item number |
.W5275 2011eb |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Edition number |
22 |
| Item number |
W527 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Wilde, Silvio. |
| 9 (RLIN) |
6388 |
| 245 10 - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Title |
Customer knowledge management: |
| Remainder of title |
improving customer relationship through knowledge application / |
| Statement of responsibility, etc |
Silvio Wilde. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Heidelberg : |
| Name of publisher, distributor, etc |
Springer, |
| Date of publication, distribution, etc |
2011. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xvi, 143 p. : |
| Other physical details |
ill. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references (p. 131-137) and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Knowledge management. |
| 9 (RLIN) |
1811 |
|
|---|
| Topical term or geographic name as entry element |
Customer relations |
| General subdivision |
Management |
| -- |
Data processing. |
| 9 (RLIN) |
6389 |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Display text |
Print version: |
| Main entry heading |
Wilde, Silvio. |
| Title |
Customer knowledge management. |
| Place, publisher, and date of publication |
Heidelberg ; New York : Springer, c2011 |
| International Standard Book Number |
9783642164743 |
| Record control number |
(OCoLC)690088953. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
http://dx.doi.org/10.1007/978-3-642-16475-0 |
| Public note |
Connect to resource |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Item type |
Book |
