| 000 -LEADER |
|---|
| fixed length control field |
01042cam a22002654a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200118135419.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
020128s2002 nyua b 001 0deng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0471035130 |
|
|---|
| International Standard Book Number |
9780471035138 |
| 041 ## - Language |
|---|
| Language code of text/sound track or separate title |
eng |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.81 |
| Edition number |
21 |
| Item number |
R896 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Rubio, Janet. |
| 9 (RLIN) |
33683 |
| 245 10 - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Title |
Planting flowers, pulling weeds : |
| Remainder of title |
identifying your most profitable customers to ensure a lifetime of growth / |
| Statement of responsibility, etc |
Janet Rubio, Patrick Laughlin. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New York : |
| Name of publisher, distributor, etc |
Wiley, |
| Date of publication, distribution, etc |
2002. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 272 p. : |
| Other physical details |
ill. ; |
| Dimensions |
24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer relations. |
| 9 (RLIN) |
3846 |
|
|---|
| Topical term or geographic name as entry element |
Customer loyalty. |
| 9 (RLIN) |
25977 |
|
|---|
| Topical term or geographic name as entry element |
Consumer satisfaction. |
| 9 (RLIN) |
25823 |
|
|---|
| Topical term or geographic name as entry element |
Success in business. |
| 9 (RLIN) |
1821 |
| 700 12 - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Laughlin, Patrick. |
| 9 (RLIN) |
33684 |
| Relator term |
author |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Contributor biographical information |
| Uniform Resource Identifier |
http://www.loc.gov/catdir/bios/wiley043/2002001310.html |
|
|---|
| Materials specified |
Table of contents |
| Uniform Resource Identifier |
http://www.loc.gov/catdir/toc/wiley021/2002001310.html |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Item type |
Book |
