Previous eds. published under title: Quality control handbook.

Includes bibliographical references and index.

Key concepts : what leaders need to know about quality -- Attaining superior results through quality / Joseph M. Juran -- Quality's impact on society and the national culture / Joseph M. Juran -- The universal methods to manage for quality / Joseph M. Juran -- Quality planning : designing innovative products and services / Joseph A. De Feo -- Quality improvement : creating breakthroughs in performance / Joseph M. Juran and Joseph A. De Feo -- Quality control : assuring repeatable and compliant processes / Joseph M. Juran -- Strategic planning and deployment : moving from good to great / Joseph A. De Feo -- Business process management : creating an adaptable organization / Joseph A. De Feo -- The Juran transformation model and roadmap / Joseph A. De Feo and Janice Doucet Thompson -- A look ahead : eco-quality for environmental sustainability / Joseph R. De Feo, Jr. and Brian A. Stockhoff -- Methods and tools : what to use to attain performance excellence -- Lean techniques : improving process efficiency / Steven M. Doerman and R. Kevin Caldwell -- Six sigma : improving process effectiveness / Joseph A. De Feo and John F. Early -- Root cause analysis to maintain performance / Dennis J. Monroe -- Continuous innovation using design for six sigma / Joseph A. De Feo and John F. Early -- Benchmarking : defining best practices for market leadership / Brad Wood and Alexander Janssen -- Using international standards to ensure organization compliance / Joseph A. De Feo -- Using national awards for excellence to drive and monitor performance / James Er Ralston -- Core tools to design, control, and improve performance / Brian A. Stockhoff -- Accurate and reliable measurement systems and advanced tools / John F. Early and Brian A. Stockhoff -- Applications : most important methods in your industry -- Product-based organizations : delivering quality while being lean and green / Steven M. Doerman -- Service-based organizations : customer service at its best / Michael J. Moscynski -- Self-service based organizations : assuring quality in a nanosecond / Angel Tonchev and Christo Tonchev -- Health care-based organizations : improving quality of care and performance / Mary Beth Edmond, Jonathan D. Flanders, and James Er Ralston -- Continuous process-based organizations : quality is a continuous operation / Brian A. Stockhoff -- Defense-based organizations : assuring no doubt about performance / Alexander Eksir -- Key functions : your role in performance excellence -- Empowering the workforce to tackle the "useful many" processes / Mary Beth Edmond and Dennis J. Monroe -- The quality office : leading the way forward / Richard C.H. Chua and Joseph A. De Feo -- Research & development : more innovation, scarce resources / Brian A. Stockhoff -- Software and systems development : from Waterfall to Agile / Bruce J. Hayes -- Supply chain : better, faster, friendlier suppliers / Dennis J. Monroe -- Role of the board of directors : effective and efficient governance / Marcos E.J. Bertin and Marcos Bertin Schmidt -- Appendix 1. The non-Pareto principle ; mea culpa / Joseph M. Juran -- Appendix 2. Sample competency matrices and job profiles -- Glossary of acronyms -- Glossary of terms -- Name index -- Subject index.

Online version also available.