Library of American University of Madaba
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ITIL® 2011 At a Glance
by Long, John O.
Authors: SpringerLink (Online service) Series: SpringerBriefs in Computer Science, 2191-5768 Physical details: VIII, 95 p. 74 illus. online resource. ISBN: 1461438977 Subject(s): Computer science. | Information Systems. | Industrial management. | Computer Science. | Models and Principles. | Management of Computing and Information Systems. | Innovation/Technology Management. | Management/Business for Professionals.Online Resources:
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| Item type | Location | Call Number | Status | Date Due |
|---|---|---|---|---|
 E-Book |
AUM Main Library | 005.743 (Browse Shelf) | Not for loan |
Introduction -- List of ITIL Processes -- Service Strategy -- Service Design -- Service Transition -- Service Operation -- Continual Service Improvement.
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