Towards a Model for Measuring Customer Intimacy in B2B Services -- Usage-Centered Design of Adaptable Visualization Services: Application to Cooperation Support Services System in the AEC Sector -- From End-User’s Requirements to Web Services Retrieval: A Semantic and Intention-Driven Approach -- Lean Manufacturing in Public Services: Prospects for Value Creation -- Determinants of Continuance Intention towards Self-service Innovation: A Case of Electronic Government Services -- A Service Science and Engineering Approach to Public Information Services in Exceptional Situations - Examples from Transport -- Service Portfolio Design for Service Innovation Management: The Case of a Luxemburgish Research and Technology Organization -- Definition of a Description Language for Business Service Decomposition -- Can Software Architecture Review Methods Apply to Service Design? -- Framework for Design Research in Health and Care Services -- Towards an Ontology-Based Approach for Creating Sustainable Services -- Systemic Service Design: Aligning Value and Implementation -- A Framework for Developing a Co-design Environment for e-Business Applications -- On Service Systems – By Definition of Elementary Concepts towards the Sound Theory of Service Science -- A Conceptual Framework for Service Modelling in a Network of Service Systems -- Services Design for People -- Life Cycle of Virtualized Service Resource in BIRIS Environment -- A Conceptual Model of Service Exchange in Service-Dominant Logic -- Think Large, Act Small: An Approach to Web Services for Embedded Systems Based on the OSGi Framework -- Value Co-creation and Customer-Driven Innovation in Social Networking Systems -- e-Profile Management as a Basic Horizontal Service for the Creation of Specialized e-Services -- Febos: A Service-Oriented System for Collaborative Music Creation -- Compliance in e-Government Service Engineering: State-of-the-Art -- Customer Lifetime Value under Complex Contract Structures -- Total Cost of Service Life: The Need for Decision Support in Selecting, Comparing and Orchestrating Services -- A Cross Disciplinary Approach to Analyze the Effects of Digitalized Service Implementation -- Towards a Unifying Process Framework for Services Knowledge Management.

This book contains the refereed post-proceedings of the First International Conference on Exploring Services Science (IESS) in Geneva, Switzerland, in February 2010. The goal of the conference was to build upon the growing community to further study and understand this emerging discipline, which leverages methods, results and knowledge stemming from management, social and cognitive science, law, ethics, economics, and computer science towards the development of own concepts, methods, techniques and approaches and thus creating the basis for the production of transdisciplinary results. The 19 full and 8 short papers accepted for IESS were selected from 42 submissions and cover a wide spectrum of issues related to service design, service creation, service composition, service management, and service networks as well as their applications in businesses and public administration.