Includes bibliographical references and index.

Six sigma team dynamics : the elusive key to project success -- The roles and responsibilities of a six sigma team -- Team effectiveness : how the lack of facilitative leadership results in six sigma failures -- When six sigma meetings go bad : facilitative interventions and when to use them -- Managing the six sigma project -- Dealing with maladaptive six sigma behaviors -- Completing the six sigma project : the never-ending responsibility of the champion -- Pitfalls to avoid in creating six sigma team dynamics.