Includes bibliographical references and index.

Introduction to six sigma -- The strategy of six sigma: eight steps to strategic improvement -- Profits=customer + process + employee -- Project start-up: tactical six sigma -- Measuring projects sigma: how close are you to perfection? -- Data and process analysis: the keys to the project -- Root cause analysis: never stop asking "why" -- Selecting solutions that drive sigma performance -- Holding the gains: making sure your solutions stick -- How six sigma initiatives fail and how to avoid mistakes -- Appendix.