Includes bibliographical references and index.

Quality and the future of health care / David P. Nau -- Understanding problems in the use of medications / David P. Nau and Duane M. Kirking -- The business case for pharmacy quality / David A. Holdford -- Heath care organizations involved in quality improvement / Donna West-Strum -- Health care quality improvement / Terry L. Warholak, Ginger G. Scott, and Debra Legner -- Recognizing and defining quality problems / David A. Holdford -- Identifying causes of quality problems / Terry L. Warholak and Ana Hincapie -- Statistical process control / Leticia R. Moczygemba and David A. Holdford -- Measuring medication safety and quality / Susan J. Skledar and Robert J. Weber -- Consumer assessment of pharmacy quality / Susan J. Blalock and San Keller -- Risk management / Kenneth Baker -- Implementing change to enhance quality / Ana C. Quinones-Boex and Thomas J. Reutzel -- Using technology in the quality improvement process / Elizabeth A. Flynn -- Reporting on health care quality / Terri Moore and David P. Nau -- Aligning financial incentives for quality / David P. Nau -- Responding to an outside assessment of pharmacy quality / Julie Kuhle and Lynne Schifreen -- Implementing your own pharmacy quality improvement program / Terri L. Warholak and Mi Chi Song.