Library of American University of Madaba
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Service management : operations, strategy, and information technology /
by Fitzsimmons, James A.
Authors: Fitzsimmons, Mona J.%author Published by : McGraw-Hill/Irwin, (Boston, MA :) Physical details: xx, 587 p. : ill., maps ; 27 cm. + ISBN: 0071214577 Subject(s): Service industries %Management. Year: 2004
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| Item type | Location | Call Number | Status | Date Due |
|---|---|---|---|---|
 Book |
AUM Main Library English Collections Hall | 658 F562 (Browse Shelf) | Available | |
| Book |
AUM Main Library English Collections Hall | 658 F562 (Browse Shelf) | Available | |
| Book |
AUM Main Library English Collections Hall | 658 F562 (Browse Shelf) | Available |
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
Includes bibliographical references and indexes.
System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.
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