Include student access code

Includes bibliographical references and indexes

pt. I. USING OPERATIONS TO COMPETE: 1. Operations as a Competitive Weapon -- Suppl. A. Decision Making -- 2. Operations Strategy -- 3. Project Management -- pt. II. MANAGING PROCESSES: 4. Process Strategy -- 5. Process Analysis -- Suppl. B. Simulation -- 6. Process Performance and Quality -- 7. Constraint Management -- Suppl. C. Waiting Lines -- 8. Process Layout -- 9. Lean Systems -- pt. III. MANAGING VALUE CHAINS: 10. Supply Chain Strategy -- 11. Location -- 12. Inventory Management -- Suppl. D. Special Inventory Models -- 13. Forecasting -- 14. Sales and Operations Planning -- Suppl. E. Linear Programming -- 15. Resource Planning -- 16. Scheduling -- Appendix 1: Normal Distribution -- Appendix 2: Table of Random Numbers -- Photo credits -- Name Index -- Subject Index ; CD-ROM contains supplements F-J

System requirements for accompanying disc: Pentium II, 233 MHz processor ; Microsoft Windows 2000 (or higher); 64 MB RAM; Adobe Reader; Microsoft PowerPoint 2000 (or higher); Microsoft Word 2000 (or higher); Microsoft Excel 2000 (or higher); QuickTime Player; Internet browser (Netscape 6.x or 7.x, or Internet Explorer 5.x or 6.x) and Internet connection; 256 color VGA or SVGA (or higher); mouse; Sound Blaster or compatible sound card; speakers; 4x CD-ROM drive