Includes bibliographical references and index

Section I, Principles of laboratory management : -- 1. Quality management in the medical laboratory / Lucia M. Berte -- 2. Organizational structure: a look at concepts and models / Heather J. Hall, Elaine M. Brett -- 3. Principles of leadership: past, present, and future / Ellen Hope Kearns, David W. Matear -- 4. Management functions / Christine Pitocco, Randall S. Lambrecht, Marie Cato -- 5. Managerial decision making and process improvement / Vicki S. Freeman

Section II, Human resource management : -- 6. Human resource guidelines and regulations / Christine V. Walters, George M. Chuzi -- 7. Job analysis, work descriptions and work groups / Janet S. Hall, Jill Dennis -- 8. Performance evaluation and development / Paul Labbe, Lani Barovick, Denise M. Harmening -- 9. Education and training: practical tips for educators and trainers / Denise M. Harmening, Amber G. Tuten

Section III, Financial management : -- 10. Fundamentals of financial management / Jan R. Heier, Joseph J. Collins -- 11. Cost/benefit analysis / Joseph j. Wawrzynski, Janet S. Hall -- 12. Effective budgeting in the laboratory: practical tips / Joseph j. Wawrzynski, Irina Lutinger -- 13. The cost of quality / Lucia M. Berte -- 14. Healthcare reimbursement / Jeannie M. Donnelly, Matthew M. Anderson

Section IV, Operations : -- 15. Compliance issues: the regulations / Sharon S. Ehrmeyer -- 16. Process design: workflow and staffing / Sandra S. Brown, Kelly L. McLeay, Dale C. Scutro -- 17. Laboratory information systems: flexibility is the key to modernization / Jane R. Semler -- 18. Marketing concepts / Michael E. Kurtz, Susan L. Conforti

Section V, Strategies for career success : -- 19. Ethical issues in laboratory management / Adil E. Shamoo -- 20. Career planning & professional development / Denise M. Harmening, Anastasiya O. Sepikova

Redefining the standard for laboratory management, Denise Harmening, along with 31 contributors, provides insight and guidance into the principles of laboratory operations. Key features include: chapter outlines, educational objectives, opening case studies, study guide questions, key terms, summary charts, and problem-based learning activities. Twenty chapters are divided into five major areas: Principles of Laboratory Management, Human Resource Management, Financial Management, Operations, and Strategies for Career Success. Unique to this book are chapters on Quality Management in the Laboratory, Education and Training, the Cost of Quality, Ethical Issues in Laboratory Management, Career Planning and Professional Development, and a glossary. Dr. Denise Harmening's third edition of Laboratory Management: Principles & Processes is appropriate whether you are a student or an experienced manager, using this text as a reference or for teaching