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Item type | Location | Call Number | Status | Notes | Date Due |
---|---|---|---|---|---|
Book | AUM Main Library | 658.812 H63 (Browse Shelf) | Available | JBC/2012/6142 | |
Book | AUM Main Library | 658.812 H63 (Browse Shelf) | Available | JBC/2012/6142 |
658.812 G971Reorganize for resilience : | 658.812 G971Reorganize for resilience : | 658.812 H63The relationship revolution : | 658.812 H63The relationship revolution : | 658.812 M385Managing customers through economic cycles / | 658.812 M385Managing customers through economic cycles / |
Includes index.
The search for unique value -- The collapse of trust and confidence -- Closing the promise gap -- Customers in control, forever -- Get closer, get smarter, get ready -- Building a common purpose -- Talent, as precious as oil -- The virtuoso way: how one-to-one relationships revolutionised luxury travel.
"At a time when everyone is looking for value, this is where you can create the kind of 'unique value' that you need to succeed. Simple yet profound, practical and full of examples, this book will become essential reading for business leaders in the coming years."--BOOK JACKET.
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