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Pay attention! : how to listen, respond, and profit from customer feedback /

by Thomas, Ann,
Authors: Applegate, Jill.%author Published by : Wiley, (Hoboken, N.J :) Physical details: xvi, 205 p. : ill. ; 24 cm. ISBN: 0470563559 Subject(s): Customer relations. Year: 2010
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Item type Location Call Number Status Notes Date Due
Book Book AUM Main Library 658.812 T479 (Browse Shelf) Available JBC/2012/6142
Book Book AUM Main Library 658.812 T479 (Browse Shelf) Available JBC/2012/6142

Includes bibliographical references (p. 189-190) and index.

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