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Supply chain in the pharmaceutical industry : , strategic influences and supply chain responses /
by Whewell, Rob.
Publication:
Farnham, England ; | Burlington, VT : Gower, 2010
. viii, 259 p. :
25 cm.
Date:2010
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Services marketing : , integrating customer focus across the firm /
by Zeithaml, Valarie A.
Publication:
Boston, MA : McGraw-Hill Irwin, 2009
. xxviii, 708 p. :
26 cm.
Date:2009
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Reorganize for resilience : , putting customers at the center of your business /
by Gulati, Ranjay.
Publication:
Boston, Mass. : Harvard Business Press, 2009
. 270 p. :
24 cm.
Date:2009
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Customers for life : , how to turn that onetime buyer into a lifetime customer /
by Sewell, Carl
Publication:
New York : Crown Business, 2002
. xxv, 210 p.
Date:2002
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Behavioural finance for private banking /
by Hens, Thorsten.
Publication:
Chichester, England ; | Hoboken, N.J : Wiley, 2008
. xvi, 245 p.
Date:2008
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Introduction to service engineering /
Publication:
Hoboken, N.J. : Wiley, 2010
. xii, 659 p. :
25 cm.
Date:2010
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Social network analysis in telecommunications /
by Reis Pinheiro, Carlos Andre,
Publication:
Hoboken, N.J. : Wiley, 2011
. xx, 284 p. :
24 cm.
Date:2011
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Services marketing : , people, technology, strategy /
by Lovelock, Christopher H.
Publication:
Boston, MA : Pearson, 2011
. 248 p. :
29 cm.
Date:2011
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Flip the funnel : , how to use existing customers to gain new ones /
by Jaffe, Joseph,
Publication:
Hoboken, N.J. : Wiley, 2010
. xviii, 286 p. :
24 cm.
Date:2010
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Supply chain management : , strategy, planning, and operation /
by Chopra, Sunil,
Publication:
Boston, MA : Pearson Education, 2010
. 519 p. :
26 cm.
Date:2010
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Building customer-based project organizations /
by Pinto, Jeffrey K.
Publication:
New York : Wiley, 2001
. xvi, 220 p. :
24 cm.
Date:2001
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QoS : measurement and evaluation of telecommunications quality of service /
by Hardy, William C.
Publication:
Chichester, England : Wiley, 2001
. xvi, 230 p. :
24 cm.
Date:2001
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The art of client service /
by Solomon, Robert.
Publication:
New York : Kaplan, 2008
. xxviii, 180 p. :
20 cm.
Date:2008
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The innovator's dilemma : , when new technologies cause great firms to fail /
by Christensen, Clayton M.
Publication:
Boston, Mass. : Harvard Business School Press, 1997
. xxiv, 225 p. :
24 cm.
Date:1997
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Customer service : , career success through customer loyalty /
by Timm, Paul R.
Publication:
Boston, MA : Pearson, 2014
. x, 230 p. :
26 cm.
Date:2014
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Services marketing : , people, technology, strategy /
by Wirtz, Jochen.
Publication:
New Jersey : World Scientific, 2016
. xvii, 784 p. :
29 cm
Date:2016
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Services marketing : , people, technology, strategy /
by Lovelock, Christopher H.,
Publication:
New Jersey : World Scientific, 2022
. xvii, 665 p. :
29 cm.
Date:2022
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