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I hear what you say, but what are you telling me ? : the strategic use of nonverbal communication in mediation /

by Madonik, Barbara G.
Published by : Jossey-Bass, (San Francisco, CA :) Physical details: xxix, 287 p. ; 24 cm. ISBN: 0787957097 Subject(s): Body language. | Nonverbal communication. | Interpersonal communication | Negotiation. Year: 2001
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Includes bibliographical references (p. 267-273) and index.

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