Includes bibliographical references and index.

Introduction -- The concept : executive summary -- General concepts and practical application (WIIFM) -- Rationale for examining bad behavior in the workplace : why do people stay? -- Theoretical constructs -- What the research has shown -- The study : executive summary -- What, why, who and how -- What actually happened (and is happening in your workplace) -- Structure and culture -- Composite themes : executive summary -- Sensemaking -- Why people endure -- Followership -- Where to, from here? Executive summary -- Connecting theory and practice -- Recommended reading -- Bibliography -- Index.