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The seven myths of customer management : how to be customer-driven without being customer-led /

by Abram, John.
Authors: Hawkes, Paul.%author Published by : Wiley, (Chichester, England :) Physical details: xiv, 221 p. : ill. ; 24 cm. ISBN: 047085880X Subject(s): Customer relations %Management. Year: 2003
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Item type Location Call Number Status Notes Date Due
Book Book AUM Main Library 658.812 A161 (Browse Shelf) Available JBC/2012/6142
Book Book AUM Main Library 658.812 A161 (Browse Shelf) Available JBC/2012/6142

Includes and index.

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